Privacy Policy

Seraphim’s Privacy Policy applies to personal data collected or submitted during use of Seraphim's website and desktop applications.

Information We Collect

When creating an Seraphim account, you will be asked to enter an email address and password. Email addresses are used during sign-in and for receiving occasional updates initiated by you. These updates include, but are not limited to, account activation, and payment receipts.

Service Data

Service Data is data generated by using the applications, your account, and processing your payments. We retain the minimum amount of Service Data to operate and improve our Services.

Service Data is kept confidential. It is visible to our staff and includes, but is not limited to, email address, full name, billing information, server logs, client IP address, and stats on application usage.

Analytics Data

Seraphim’s website and applications collect information to operate and improve our Services.

Information Usage

We use the information we collect to operate and improve our website, applications, and provide customer support. We do not share personal information with outside parties, except to provide specific services.

Any information you choose to send us through email or our customer support system may pass through and be stored on a variety of intermediate services.

Third Party Data Processors

Your Service Data are held by third party data processors, who provide us with hosting and other infrastructure services.

Processor: Purpose

Amazon Web Services: Cloud infrastructure hosting

Supabase: User authentication infrastructure

Stripe: Credit card payment processing

Postmark: Email sending service

Your Responsibilities for Protecting Your Data

When you create an Seraphim account you create a passphrase. For your protection, you should create a strong and unique passphrase to ensure that it is not easily guessed. You should also keep a copy in a safe place because future access to your account depends on your passphrase.

We will never ask you for your passphrase at any time and you should never send it to us.

Your Right to Know to What We Know

You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.

Your Right to Have Your Data Erased

Account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first delete your account through an authenticated session. Once your account is deleted, it cannot be recovered.

Disaster recovery and data availability requirements mean that Seraphim has a legitimate interest in maintaining secure and immutable backups. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.

Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Information for European Union Customers

By using our Service and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

Disclosure

We will comply with applicable law with respect to providing Service Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied.

Contacting Us

If you have any questions about this Privacy Policy or concerns about our data processing activities, please contact us at ops@seraphim.software.

Changes

If we decide to change our privacy policy, we will post those changes on this page.